Frequently Asked Questions

You can order via the website checkout, or message us on WhatsApp at +92 311 8489 510. Many collectors prefer WhatsApp — we confirm the piece, packing, and delivery before anything leaves Quetta.

Yes — standard shipping is free all over Pakistan. Oversized, fragile, or specially packed antiques may need a quoted handling charge, which we confirm on WhatsApp before dispatch. International shipping is quoted per destination.

Yes. We deliver worldwide. International charges and estimated times depend on the piece, the destination, packing, and customs. Duties, where they apply, are paid by the recipient.

Most pieces in the Shaban cabinet are unique. When a one-of-a-kind antique sells, it is gone. A few handcrafted pieces may have more than one in stock — the listing will say so.

Yes — for up to 48 hours. Message us on WhatsApp and we will hold it for you.

Every piece is examined in person in Quetta by Archaeologist Salang Khan and the house before it is listed. We disclose known restorations, repairs, or unusual provenance on the product page.

We use “vintage” for pieces roughly 20–100 years old, “antique” for 100+, and “handcrafted” for artisan-made work. Each listing tells you which.

We photograph in honest light with no retouching of patina or wear. What you see is what arrives.

Cash on delivery, bank / Easypaisa advance, PayPal for international orders, and WhatsApp orders. COD includes a 6% service tax on the product subtotal; pay in advance and that tax is not charged. We confirm payment details before dispatch.

We ship across Pakistan with TCS, Leopards, or Fastex. COD is available on most routes; some pieces need a WhatsApp confirmation or a partial advance before they leave the cabinet. Every order is confirmed before shipping.

For orders above Rs. 50,000, we can arrange a short installment on WhatsApp. Just ask.

A soft, dry cloth is enough for most pieces. Use brass cleaner sparingly — over-polishing erases the patina that gives the piece its character.

Seven days from delivery if a piece is materially different from how it was described. We do not accept returns for change of mind on antiques — each is unique and inspected before listing. Natural patina and age are not defects.

Every order is packed in Quetta with care. If something arrives damaged, send us photos of the parcel and the piece on WhatsApp. We will review it and work toward a fair solution.